Hi, I’m Kirin
I’m a User Experience Consultant based in New York City.
I specialize in Qualitative UX Research. Learn more about me and the work I’ve done!
FEATURED PROJECTS —
Established a Robust Product Research Program
My team developed a product research program for a leading financial services institution, leveraging customer insights and market trends to de-risk strategic product decisions and inform user-centered design.
Iterative Qualitative & Quantitative Research - Research Prioritization
Developed a digital engagement strategy driven by customer research
A financial services company brought on my team to identify and understand the addressable audience for their digital banking channel, and provide insight into how to serve them.
Customer Segmentation - Digital Personas
Shaped a Commercial Banking Platform with iterative research
A Global Commercial Bank brought on my team to determine the future-state vision, features, and design of an online commercial banking platform.
Iterative Qualitative Research - Stakeholder Workshops
Created a research-driven digital banking value proposition
Following a Global Tier 1 Investment Bank’s acquisition of a leading brokerage firm, my team was brought on to create a value proposition for a new integrated banking and investing solution.
Value Proposition Creation - Concept Testing - User Interviews - Workshop Facilitation - Personas - Customer Journey Mapping
Guest lectured at Long Island University
I was invited to Long Island University to guest lecture a class of business students, where I spoke about the UX Research and consulting fields, focused on taking ownership of your career and effective communication.
Mentorship - Coaching